A recent article in RCR Wireless News provided details of AT&T's outreach program to teach seniors how to use their phones. It noted that manuals for mobile phones often have as much as 100 pages covering the numerous icons and features of these devices. In response, AT&T has partnered with organizations for seniors to provide one-on-one instruction in using cell phones.

Notably, the article quoted Arlene Harris, the founder of Jitterbug which makes those simple cell phones with large buttons and no confusing icons. Harris prefers to make the phone simpler so that no (or very little) instruction is required.

Check out the article at: http://www.rcrnews.com/apps/pbcs.dll/article?AID=2008853329203

What do you think? Is it preferable to provide instruction on full featured phones, or is it better to have simple phones requiring little instruction?