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Wireless RERC
MyWirelessReview is a vision of the Rehabilitation Engineering Research Center for Wireless Technologies, Wireless RERC.

The Wireless RERC promotes equitable access to and use of wireless technologies by people with disabilities and encourages adoption of universal design in future generations of wireless devices and applications through research, development, and training activities.
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Wireless service satisfaction - low or high?

According to this recent article, the wireless industry continues to suffer from low customer satisfaction ratings:

http://www.forbes.com/technology/2008/06/15/hate-cellphone-carrier-tech-wireless08-cx_af_0616carrier.html

This is an interesting contrast to opinions of the first 1200 persons who have responded to our Survey of User Needs, as reported in our initial data analysis: "Overall, 77% of 2007 SUN respondents said they are "satisfied", "very satisfied", or "extremely satisfied" with their current wireless provider." The report can be found at:

http://www.wirelessrerc.org/news/first-report-findings-of-the-survey-of-user-needs-sun-1?searchterm=SUN

How is your wireless provider doing? Are wireless products and services improving or getting worse?
 
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